Silo House Studios cares about your privacy rights and protecting your data online. We want to provide you with the information you need to be in control of how, when, and why your data is used by us. This policy explains our data protection and privacy practices. This applies to silohouse.ca and any public subdomains thereof.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make changes to this policy, we will notify you here, by email, or by means of notice on our home page.
Types of Information Collected and Uses of Collected Information
We collect two types of information about our website users: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information
Personally Identifiable Information is information that identifies a specific user. When you engage in certain activities on our website, such as creating an account, ordering a product or service from us or our partners, submitting content, posting content or comments in discussion forums, entering a contest or sweepstakes sponsored by us or our partners, filling out a survey, posting a review, sending us or our partners feedback, requesting information about our services, submitting an affiliate agreement, applying for a job, posting a video, or signing up for special offers from third parties through the website (collectively these things are called, “identification Activities”), we may ask you to provide certain information about yourself.
It is optional for you to engage in an Identification Activity.
If you decide to engage in an Identification Activity, however, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including zip code), email address, telephone number, address, and title. When you order products or services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information.
Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity. For example, if you want to download a document we have behind a landing page, but do not want to provide your email address, we unfortunately will not be able to provide access to the document.
For example, if you send our customer service an email we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our website. But don’t worry, if your comments contain personal information such as your name, we will obtain consent from you to post your name along with your comment prior to posting your comment for public view. In addition, if you use our website to send information or a product to another person, we may store your personal information.
Non-Personally Identifiable Information
Non-Personally Identifiable Information is information that does not identify you personally, but tracks activity online and how you interact with our site.
This type of information may include things like:
- The web browser type you use while visiting our site;
- The type of technology you visit our site with (mobile, tablet, or desktop);
- How, or from where, you’ve come to our site;
- The website you visited prior to coming to coming to our website. And the website you go to when you leave.
- Pages you visit and how long you stay on them while on our site;
- Your Internet Protocol (“IP”) address.
We use Non-Personally Identifiable Information to troubleshoot, administer the website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third party service providers and advertisers to measure the overall effectiveness of our online advertising, content, and programming.
Release of Personally Identifiable Information
We will not share, sell, rent, or trade your Personally Identifiable Information with other parties except as provided below:
Release of Non-Personally Identifiable Information
We may disclose or share Non-Personally Identifiable Information with partners, affiliates and advertisers. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) with “third party advertisers” or “third party advertising companies” and other parties as provided below:
We reserve the right to use third party advertising companies to serve ads when you visit our website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you. We may also use third party service providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our website visitors. This allows us to constantly improve the quality of our site and your experience here. It helps us provide content you need, when you need it, and understand where to best distribute that content so it gets in front of people who will find it useful. We may also publish this information for promotional purposes or as a representative audience for advertisers. This is NOT Personally Identifiable Information, only general summaries of the activities of our website visitors. Such data is collected on our behalf, and is owned and used by us.
Updating and Correcting Information
We believe that you should have the ability to access, edit, and delete the Personally Identifiable Information you provide us. You may change any of your Personally Identifiable by clicking the “unsubscribe” or “manage profile” link in any email we send, or sending us a request via our contact form. Please indicate your name, address, and what information you would like to update when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the website. In addition, it may be impossible for us to completely delete all of your information because we periodically backup information.
If you choose to provide credit card information on the site, all we store is an encrypted token that represents your card. Your card number, expiry date, and CVV code is never stored in our server. You may delete this token at any time by going to the “my account” section of your profile.
User Choices on Collection and Use of Information
As discussed above, you can always choose not to provide information, although it may be required to gain access to certain content or be part of certain activities on the website.
As a condition of purchase of our products and services, we will send you administrative emails. We will send you information regarding your account activity and purchases as well as updates about our products. You cannot opt-out of these administrative emails. These emails concern your activity on the our website, and include emails regarding a your account, requests or inquiries, and purchases of products and services.
When you purchase our products and services we may ask if you’d like to receive promotional and/or educational emails. In contrast to administrative emails, you do have a choice with respect to promotional emails and educational emails.
Promotional emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our advertisers and affiliates.
Educational emails provide information useful for you or your business.
If you do not want to receive promotional or educational emails from us, you may elect to not receive them. Do this either by not opting-in at time of purchase or opting-out at any time after registering by contacting us via our contact form, or by clicking the “unsubscribe” button at the bottom of any of our emails. When contacting us, please indicate your name, address, email address, and what emails you do not want to receive.
Security of Information
We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. You can access your Personally Identifiable Information on our website through a password and your email address. This password is encrypted. We recommend that you do not share your password with anyone.
In addition, your Personally Identifiable Information resides on secure servers that only selected personnel and contractors have access to. We encrypt certain sensitive information (such as credit card information) using Secure Socket Layer (SSL) technology to ensure that your Personally Identifiable Information is safe as it is transmitted to us.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100 percent secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the website, and are not responsible for the actions of any third parties that may receive any such information.
Data Tracking and Cookies
To facilitate and customize your experience with the website, we store cookies on your computer. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes which contains information about that user.
Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of our website may not work properly.
Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of our website pages and promotions, or we may allow our third party service providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our Website, as well as give us a way to measure our promotions and performance. We may also use pixel tags and web beacons provided by our affiliates and/or marketing partners for the same purposes.
Privacy Policies of Third Party Websites
Miscellaneous Privacy Issues
Children. Minors under the age of 18 may not use the website. We do not knowingly collect personal information from anyone under the age of 18, and no part of the website is designed to attract anyone under the age of 18. Silo House Studios does not sell products for purchase by children.
Public Areas. We may provide areas on our website where you can publicly post information about yourself, can communicate with others such as discussion boards or blogs, or can review products, and ask questions. This information may be accessible by other consumers and companies. Other subscribers will read your postings so please use caution when posting any personal information. We do obtain consent from our users to post their name along with their reviews.
Please use our contact form to get in touch.